Legal

Refund policy

Last updated 13 August 2026. This policy applies to tuition invoiced by Apiauditbase. This website does not take payment; refunds are processed against invoices you have already paid by bank transfer or other agreed method.

Eligibility

A full refund is available if you cancel in writing more than fourteen (14) days before the first live session of the programme named on your invoice, and you have not received recordings or archive credentials. Cancellations inside fourteen days are handled as partial refunds or credits as below.

Timeframe to request

Send a refund request no later than thirty (30) days after the last scheduled live session for that intake. Requests after that window are declined except where Thai consumer law requires otherwise or where we cancelled the intake.

Full refund

Full refund of tuition paid applies when: (a) you cancel more than fourteen days before session one; (b) we cancel the intake and you decline a transfer to a later date; or (c) we make a material change to faculty or hours that you do not accept, and you write to us before session two.

Partial refund

If you cancel between fourteen days and twenty-four hours before session one, we retain 25% of tuition as a planning fee and refund the remainder. If you withdraw after session one but before session four of Cohort Signals (or before session two of a short desk), we refund 40% of tuition. After those points, tuition is earned; we may offer a credit toward a later intake at our discretion, not as of right.

Non-refundable items

The following are not refunded: travel and hotels you booked; third-party exam or software licences you purchased; In-house Desk travel billed at cost once incurred; scholarship seats (they were not paid); and completion notes already issued. Living Model retainers are billed quarterly; unused clinics in a quarter already started are not refunded, though we may pause a future quarter if you miss two clinics with notice as described on the pricing page.

Refund process

Email info@apiauditbase.digital with the subject “Refund request,” your invoice number, programme name, and reason. We confirm receipt within two working days and decide within ten working days. Approved refunds go back by the same method you used to pay, usually a Thai bank transfer. We do not refund in cash at the Yawaraj Road desk.

Processing time

Once approved, expect the funds to leave our account within fifteen working days. Your bank may take additional days to credit you. International wires may incur intermediary fees that we cannot recover.

Refund method

Same rail as payment. If that rail is closed, we will agree an alternative in writing. We do not issue refunds to a third party’s account without a letter from the original payer.

Cancellation by us

If we cancel for weather, faculty illness, or under-enrolment, you may choose a full refund or a transfer to the next comparable intake. We will not keep a planning fee in that case.

Exceptions

We may refuse a refund if recordings were widely shared in breach of the terms of use, if payment failed to clear, or if we reasonably believe the request is fraudulent. Documented medical emergencies after session one are reviewed case by case and may receive a credit even when a cash refund would not apply. Mandatory rights under Thai law are not limited by this page.

Contact for refund requests

info@apiauditbase.digital · Phone: 662 2228246 · Street: 387-9 Yawaraj Road; City: Samphanthawong; State/province/area: Bangkok; Zip code: 10100; Country calling code: +66; Country: Thailand.